We are seeing improvements in grade synchronization processing, and the backlog of delayed grades is gradually decreasing. Some customers may continue to experience delays while our systems process the remaining backlog. Our teams are closely monitoring progress and expect synchronization times to continue improving overnight. We will provide further updates as normal processing is restored. We apologize for the continued inconvenience and appreciate your patience.
We are providing an update on the disruption affecting the Middle East (UAE) (me-central-1) Region. After a thorough assessment, we have determined that we are unable to restore access to the resources and data hosted exclusively in the mec1-az2 Availability Zone. We continue to work on recovering regional resources, as well as zonal resources hosted in the other affected Availability Zones (mec1-az1 and mec1-az3). Since the disruption began in March, most customers have been able to re-establish their operations in other Regions by restoring backups or copying data that remained accessible. AWS Support remains available to help customers who need assistance moving their applications to alternate Regions. We remain committed to supporting our customers in the UAE. We are working on replacing the affected infrastructure and will provide an update on the restoration of our services in the coming months. We have notified the relevant authorities and continue to work with them toward that goal.
We are investigating reports of customers experiencing an issue where they are unable to generate reports from forms module within Forma Build in the US region. We subsequently determined that the cause of this issue was also affecting Forma - Insight in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
We are seeing improvements in grade synchronization processing, and the backlog of delayed grades is gradually decreasing. Some customers may continue to experience delays while our systems process the remaining backlog. Our teams are closely monitoring progress and expect synchronization times to continue improving overnight. We will provide further updates as normal processing is restored. We apologize for the continued inconvenience and appreciate your patience.
Monitors
Amazon Web Services
Houghton Mifflin Harcourt